NATURELO ships its products to over 60 countries around the world. The list of destinations we ship to includes:
Shipping Rates and Couriers
We work hard to get great shipping rates from our couriers so we can pass the savings on to you. Shipping costs for international packages are based on the weight and size of your order. You’ll be given all shipping options and exact costs during the checkout process, after you have selected the delivery address for your order.
- Shipments being delivered outside of the United States may be subject to that country's customs and / or duties fees. Customers are responsible for all customs and duties fees.
- We use DHL Global Mail for all international shipping.
- Delivery times range from 10 to 30 business days depending on the country.
- All packages are issued a tracking number and can be tracked via https://webtrack.dhlglobalmail.com/
- The DHL Global Mail website offers the option for you to subscribe to email alerts and get notified on the progress of your package.
If for any reason you’re unhappy with any product you’ve purchased from NATURELO, please email us at email@example.com to discuss refund eligibility within 30 days of receiving your product.
Please keep in mind:
For refunds of damaged products, a photo is required. Please email us before discarding the damaged product.
Due to both customs regulations and shipping costs, we cannot issue replacements or accept returns on items shipped to addresses outside the United States.
Unfortunately, we cannot issue a refund of any kind for orders seized or destroyed by Customs unless the order is returned back to our fulfillment center in an undamaged and resalable condition. The refund issued will be for the cost of the merchandise only; shipping costs cannot be reimbursed.
International Payment Methods
All prices on this website are listed in US Dollars unless otherwise noted. Accepted forms of payment currently include:
• Credit cards associated with Visa, MasterCard, American Express, Discover, and JCB
• Debit cards associated with Visa or MasterCard
If you experience difficulties using your credit or debit card to make an international purchase, please first contact your bank to ensure that your card has been enabled for international purchases.
Although it is rare for international orders to be lost, please be aware that it can happen. Delivery time frames are estimates only and do not take into account weekends, holidays, or processing and packing times (please allow 24-48 hours for packing). International orders may take up to 60 days to clear customs, depending upon delivery method and government procedures. An international order will not be considered “lost” until 60 days after shipment date. We are unable to process claims until this 60-day period has passed. Please note that we do not offer replacements or store credits. In the event that your order has been lost, you must report it as lost to us within 90 days of date of purchase. Please contact us by email at firstname.lastname@example.org.
We cannot change your delivery address after an order has been submitted. We work directly with our shippers to help resolve address issues where possible, but we cannot be held responsible for any delays, fees, or other delivery issues if your address was incorrectly entered at checkout. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees, and we’ll only be able to refund you for the cost of merchandise. If the return delivery cost is greater than the value of the merchandise, NATURELO will inform the carrier to abandon the package and no refund will be issued.
Violation of Laws
Items sold by NATURELO are intended for personal use. We ask that you please familiarize yourself with your country’s import restrictions before ordering. We cannot be held responsible for any delays, fees, fines, or penalties incurred by your order due to a violation of law in your country.
We are not able to offer refunds on products that are refused for any reason. In addition, if NATURELO is billed for the cost of the return shipment due to your refusal, you may be responsible for that cost, too.
Unfortunately, we cannot issue a refund of any kind for orders seized, damaged, or destroyed by Customs unless the order is returned back to our fulfillment center in undamaged and resalable condition. In that event, the refund issued will be for the cost of the merchandise only; shipping costs will not be reimbursed. Customs fees may apply. Please note that if the cost to return a rejected package to our fulfillment center exceeds the value of the order, we’ll instruct the courier to destroy the package and a refund will not be issued.
NATURELO cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related seized products or delivery delays. However, the vast majority of international shipments do not experience problems or delays, and our customers are very rarely assessed additional fees. In the event additional fees are assessed to your order, your local Customs authority will contact you directly. By ordering from NATURELO, you agree to the policies stated above. NATURELO reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.