Shipping & Returns
We want you to be fully satisfied with every item that you purchase from www.naturelo.com. If you are not satisfied with a product you've purchased, you may return the item within 30 days from the order date for a full refund of the purchase price, minus the cost of shipping.
The item must be returned, unused or used, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.
Please contact us at firstname.lastname@example.org to obtain a Return Authorization Number and the shipping address for our returns center.
Refund will be issued within 3 business days of receipt of the returned products. Please obtain package tracking to ensure the products are successfully delivered to the specified address.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Shipments being delivered outside of the United States may be subject to that country's customs and / or duties fees. Customers are responsible for all customs and duties fees.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.